Pinoy by Day, Kano by Night: Exploring the Impact of Global Outsourcing on the Cultural Identity and Wellbeing of Filipino Call Center Workers

Although a boon to the economy, the call center industry involved work that had been described as emotionally laborious. This study tested a revised version of Grandey's Emotion Regulation Model by examining the antecedents, outcomes, and moderators of emotional labor.

Name of Awardee: 

Ma. Regina M. Hechanova-Alampay

Year Awarded: 

2006

Project No.: 

MRA16
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